Faq
Check-in is guaranteed from 2:30 PM until 10:00 PM.
To offer our guests more flexibility, a self late check-in is available upon request. This allows for independent access even after the Reception has closed.
Check-out is required by 11:00 AM on the day of departure.
Guests who wish to extend their stay may request a late check-out, subject to availability, until 1:00 PM or 6:00 PM, with an additional fee depending on the chosen option.
At Tenuta Le Cave, each room is one-of-a-kind. While we cannot guarantee a specific room at the time of booking, we will consider all preferences and do our best to accommodate requests, depending on availability.
The same applies to table requests at our restaurant.
Although we have made some adjustments to improve accessibility, certain areas may still pose challenges for guests with reduced mobility. We recommend indicating any specific needs during the booking process.
To promote inclusivity, some rooms are specifically designed to accommodate guests with mobility impairments, ensuring a comfortable stay.
The room rate always includes breakfast service, a wellness kit (bathrobe, slippers, and towel), use of the parking area, Technogym® equipped fitness room, Wi-Fi, and access to the outdoor (unheated) pool during the summer season.
Some packages may include additional services, which will be specified at the time of booking.
Outdoor parking is available in an open and unattended area.
To offer a stay in deep connection and harmony with the surrounding environment, our rooms and common areas are not equipped with televisions.
Children of all ages are welcome at Tenuta Le Cave. Rates vary depending on age and type of accommodation selected.
Our relais does not accept animals, including small pets.
This policy ensures a comfortable and safe environment for all guests, especially those with allergies or a fear of animals.
Additionally, some areas are not structured to properly accommodate pets, and we want to avoid any discomfort for you or other guests.
We offer 22kW charging stations for electric vehicles with two type 2 slots. This is a paid service and requires collecting a specific activation card at the Reception.
We accept cash, and cards from the Maestro, Visa, Mastercard, and American Express circuits.
Checks are not accepted.
The hotel reserves the right to verify the validity of the credit card provided to guarantee the booking by requesting a pre-authorization equal to the cost of the first night.
Please ensure the cardholder’s name, card number, and expiration date are correctly entered at the time of booking. If the data is invalid or the pre-authorization is denied, the booking will be automatically cancelled without prior notice.
Also, ensure the card's expiration date is after your planned departure date.
For bookings of 6 or more rooms, different cancellation and payment policies apply compared to individual reservations.
Please contact our reservations office directly for the detailed group policy. Note that different terms and conditions also apply to group services during the stay.
Room access is granted only after registration at Reception.
If a valid ID is not presented upon arrival, the property reserves the right to deny the stay.
As required by Italian law, a valid identity document must be shown for all guests, regardless of age (adults, children, and infants).
For Italian and EU citizens, a valid ID card or passport is accepted; for non-EU citizens, only a passport is accepted.
Italian law also requires that minors must be accompanied by their parents during their stay.
If accompanied by only one parent, a copy of the absent parent’s valid ID and a signed consent form must be presented at check-in.
If the minor is staying with someone other than a parent or legal guardian, a copy of both absent parents’ valid IDs and a signed consent form from both are required at check-in.
No tourist tax applies, as it is not required by the municipality where Tenuta Le Cave is located.
Upon request, we can organize a private shuttle transfer to the airport, train station, or any other destination.
This service is fully customizable to meet your needs, ensuring comfort, punctuality, and discretion.
To explore the stunning Val d’Illasi and its breathtaking landscapes, E-bike rentals are available upon request.
Guided and personalized tours can also be arranged.
Laundry service is available upon request and subject to a fee.
Clothing should be placed in the provided bag found in the wardrobe and reported to Reception.
Laundry will be returned within approximately 48 hours.
Tenuta Le Cave is the ideal setting for exclusive and memorable events: dream weddings, elegant private parties, and refined corporate meetings.
Contact us via email and we will be happy to tailor your event to perfection.
At Tenuta Le Cave, smoking (including electronic cigarettes) is strictly prohibited inside the rooms and all indoor areas.
We kindly ask that outdoor smoking be done respectfully, taking care not to disturb other guests or the environment.
